Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Wholesale and Retail Trade
The Service Excellence WSQ Supervisory modules provide the participants with skills and knowledge to lead and coach service team with confidence; and improve relationships with customers by applying effective communication techniques and understanding the types of service behaviours that truly make an exceptional difference to the customers. Participants will also learn to encourage and coordinate...
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This is an Operations level unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in Sell Products and Services and be able to apply to the workplace.
This is an Operations level unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in Maintain Displays and be able to apply to the worksplace